Home / NPS Calculator

NPS Calculator

Measure customer loyalty instantly using Net Promoter Score.

Net Promoter Score

-

-

Promoters (9-10)

-

Passives (7-8)

-

Detractors (0-6)

Total valid responses: -

Free NPS Calculator — Measure Customer Loyalty Instantly

Net Promoter Score (NPS) is one of the most widely used metrics for gauging customer loyalty and satisfaction. Our free NPS Calculator lets you paste raw survey scores and instantly see your overall NPS, along with a full breakdown of Promoters, Passives, and Detractors.

Why Use This Tool

  • Bulk data support: Paste hundreds of survey scores at once.
  • Instant breakdown: See Promoter, Passive, and Detractor percentages separately.
  • Contextual insight: Get a plain-language interpretation of your score.
  • No spreadsheet needed: Skip manual formula setup in Excel.

Key Features

Bulk Score Input

Paste comma or line-separated scores.

Full Segment Breakdown

Promoters, Passives, Detractors shown separately.

Step-by-Step: How to Use

Step 1: Collect your customer survey responses (0-10 scale, "how likely are you to recommend us?").

Step 2: Paste all the scores into the input box, separated by commas or new lines.

Step 3: Click "Calculate NPS" to see your score and full breakdown instantly.

Benefits

  • Saves time compared to manually calculating percentages in a spreadsheet.
  • Helps track customer sentiment trends over time.
  • Gives a quick, shareable metric for team or executive reporting.

Common Use Cases

  • Analyzing post-purchase or post-support customer surveys.
  • Benchmarking customer loyalty across quarters.
  • Comparing NPS between different products or service lines.
  • Reporting customer satisfaction metrics to stakeholders.

Privacy & Security

All calculations happen locally in your browser. Your survey data — which may include sensitive customer feedback — is never uploaded to any server.

About the NPS Formula

NPS = %Promoters − %Detractors. Scores range from -100 to +100. Above 0 is good, above 50 is excellent, above 70 is world-class.

Frequently Asked Questions

What is a good NPS score? +
Above 0 is considered good, above 50 is excellent, and above 70 is world-class.
Yes, paste hundreds of comma or line-separated scores at once.
NPS = %Promoters − %Detractors, based on scores 9-10, 7-8, and 0-6 respectively.
They're neutral customers, excluded from the core calculation but shown in the breakdown.
Yes, if Detractors outnumber Promoters.
"On a scale of 0-10, how likely are you to recommend us?"
No strict minimum, but more responses give a more reliable score.
Yes, completely free with no limits.
No, all calculations happen locally in your browser.
Many companies track it quarterly or after key touchpoints.

Related Tools

Also try our Percentage Calculator and Percentage Change Calculator.

Ready to measure customer loyalty? Paste your survey scores above — free and instant.

Share Your Experience

Found this tool useful? Have a suggestion or found a bug? Send your feedback directly to us — we read every message.